Privacy Policy

  1. Privacy Policy

Our present privacy policy (the "Batmaid Privacy Policy") is intended to explain how Batmaid PL Sp. z o.o. uses the personal data we collect from Users when they use the website. 

By using our services, Users understand and agree that Batmaid is collecting and using the User's personal information in accordance with this Batmaid Privacy Policy. The User may be a visitor to our Website, a Customer of one or more of our services, and/or an Agent.

Effective date: 01-01-2021


Batmaid collects data on the Customer side - namely name, address, email address, phone number. 


Batmaid collects data relating to Users in the following circumstances:

when the User visits the Website;

when the User books a cleaning service through the Website or by phone;

when the User submits a complaint about a service to our customer service department;

when the User receives marketing-related information about our services and products;

when the User participates in any of the promotions or market research surveys;

when the User uses or communicates with Batmaid or an agent through the Website;

when the User voluntarily provides information online;

by phone, recorded phone calls, email communication, interviews with the Batmaid team;

via the use or view of our Website via the User’s browser’s cookies;

through third party websites provided that the User has already agreed to share the data, they have provided on those websites.


Batmaid collects the User's data for the following purposes:

To help the User efficiently access their information after logging into their booking account

To remember information so that the User does not have to re-enter it when browsing or when visiting the Website again

deliver a cleaning service, manage their booking account

deliver the cleaning products purchased on if applicable

for any statistics and data analytics purposes without personal re-identification


Information collected from the User through the Website may be stored and processed in Poland and in any other country (outside the European Union) in which Batmaid or its affiliates have establishments. Batmaid or its affiliates may transfer information collected about the User, including personal information from its country of jurisdiction, to another country. However, the User's data will be stored on the servers of the Swiss company Exoscale and Amazon, which guarantees compliance with high-security storage requirements. However, Batmaid cannot guarantee the security of the information that the User transmits to Batmaid, nor can it guarantee that no loss, misuse, alteration or disclosure of information will occur. The data will be destroyed accordingly.


Batmaid wishes to send the User information about some of its products and services that Batmaid thinks they might like, as well as those of other entities of the group. If the User has agreed to receive marketing-related emails by electronic communications, they can always unsubscribe at a later date. If the User does not wish to receive marketing-related emails from Batmaid in the future, they have the right to request Batmaid to stop contacting them for marketing purposes or to provide their data to other entities of Batgroup NV at any time. If they no longer wish to be contacted for marketing purposes, they simply need to send an email to Batmaid at the following address:


Batmaid wishes to ensure that the User is fully aware of all their rights in terms of data protection. In accordance with the Data Protection Act and the RGPD, you have the following rights:

The right of access - the User has the right to ask Batmaid for copies of their personal data. 

The right of rectification - the User has the right to ask Batmaid to rectify any information that they believe to be inaccurate. The User also has the right to ask Batmaid to complete any information that they believe to be incomplete.

The right to erasure - the User has the right to request Batmaid to erase personal data, as long as Batmaid does not need it to comply with the requirements of national authorities.

The right to restrict processing - the User has the right to request from Batmaid to restrict the processing of their personal data.

The right to object to processing - the User has the right to object to the processing of their personal data by Batmaid.

The right to data portability - the User has the right to request Batmaid to transfer the collected data to another organisation or to send it to the User directly.

These rights may be exercised by simple request by email to or by post to Batmaid PL Sp. z o.o.,Senatorska 2, 00-075, Warsaw, indicating your contact details (name, first name, address). Proof of identity may be requested in certain cases.

In matters not covered by the privacy policy, the provisions of the Civil Code and relevant acts of Polish law, as well as European Union law, in particular the GDPR (Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC.


For any request for information concerning this policy and for any information or exercise of your rights concerning the processing of personal data managed by, you can contact our data protection officer

by email:

by post: Batmaid PL Sp. z o.o., Senatorska 2, 00-075, Warsaw


Cookies are small files downloaded to the User's device when visiting a website. The cookies then send data back to the website from which they originated on each subsequent visit or to another website that recognises these cookies. Cookies allow a website to recognise a User's device. The User can find more information about cookies at: The information collected by Batmaid's cookies is processed in servers located in Switzerland and in Europe. Users from the European Union (EU) have the right to refuse to allow cookies to be placed on the device they used to access the Site. The User should contact Batmaid for any question related to this matter:


The cookies placed on the Site are issued by two types of actors:

Batmaid PL Sp. z o.o.

Our partners

Batmaid PL Sp. z o.o. cookies

These are cookies placed by Batmaid PL Sp. z o.o. on your terminal to ensure that you have a good browsing experience on the Site, to optimise and personalise our services to your needs.

Cookies deposited by our partners

These are more often referred to as third-party cookies. These are cookies placed by third-party companies (for example, advertising agencies or partners) in order to identify your centres of interest through the products consulted or purchased on our site and to personalise the advertising offer sent to you on our site or outside our site.

By way of illustration, when you browse our website, Google may install cookies from our website to identify your browser and device for marketing or behavioural analysis purposes.

They may be deposited while you are browsing our site or when you click on the advertising areas of our site.

We ensure that all of our partners process your personal data in accordance with applicable laws and regulations and undertake to implement appropriate technical and organisational measures to best protect the confidentiality, integrity and availability of your data.


There are different types of cookies, however, the website uses:

Functionality: The company uses these cookies to recognise the User on our Website and to remember the User's previously selected preferences. These could include language preference and geographic location of the User. A combination of first-party and third-party cookies are used. Cookies enable smooth navigation between pages and improve the overall user experience. For example, cookies remember that the User is logged in and avoid re-entering contact details.

Analytical: Cookies will also be used for analytical purposes, but will remain anonymous. Batmaid can cite an example of the use of cookies is for audience measurement and statistics relating to TV campaigns. The Realytics cookie undertakes to respect the data collected and does not collect any personal or sensitive data and can be deactivated from the Realytics deactivation page at the following address:

SessionCam: Batmaid uses SessionCam to analyse how users interact with the Websites and the content found within them. Mouse movements, mouse clicks, page scrolling, and text entered into search boxes and website forms may be recorded for statistical reporting purposes and to improve site usability. The data compiled is for internal use only and will not involve any sensitive personal information.

Trustpilot: Batmaid may contact the User via email to invite you to review any services and/or products received in order to collect feedback and improve the services. Batmaid uses an external company, Trustpilot A/S ("Trustpilot"), to collect the User's feedback, which means that Batmaid will share the User's name, email address and reference number with Trustpilot for this Purpose. If the User wants to read more about how Trustpilot processes the User's data, the User can consult their privacy policy here Batmaid may also use such comments in other promotional material and media for advertising and promotional purposes.

Social plugins: the Website uses social plugins, for example from Facebook, Twitter or Google+. The plugins are labelled by the logo of the provider and may be, for example, a "Like" button or a Google+ button or a Twitter button. When the User calls up the Website which contains such a plugin, the User's browser sets up a direct connection with the provider's computers. The content of the plugin is transmitted by the provider's website directly to the User's browser, which integrates it into the website. By integrating plugins, the provider receives the information that the User has called up our Website. If the User is simultaneously logged in to the provider, the provider can assign the visit to the profile. If the User interacts with the plugins, e.g. by activating the "Like" button or by making a comment, the relevant information is transmitted by the User's browser directly to the provider and stored there. If the User does not want the Provider to collect data about them via the Website, the User must log out of the Provider's Website before visiting the Website. Even if the User is logged out, providers collect anonymised data through the social plugins and set up cookies for the User. If the User subsequently logs in to the provider, this data may be assigned to the User's profile. If an ID is provided via a social login service, e.g. Facebook Connect, data is exchanged between the provider and the Website. In the case of Facebook Connect, that may be, for example, data from the User's public Facebook profile. By using such login services, the User agrees to the transfer of data. 

The User should refer to the data protection notices of the provider for the purpose and scope of data collection and further processing of your data by the provider, as well as their respective rights and setup options to protect your privacy. Facebook Ireland Ltd. or Facebook Inc: Google Inc: Twitter Inc:

If the User does not want the provider to collect data about them through these cookies, the User can select the "block cookies from third-party providers" function in the User's browser settings. Then, if there is embedded content from other providers, the browser does not send any cookies to the server. It is possible that with this setting, other functions of the Website will no longer function.


The User can set theirs not to accept cookies. However, in a few cases, some Website features may not function as a result.

1.12 Privacy policies of other websites 

The Website contains links to other websites. Batmaid's privacy policy applies only to our Website, so if the User clicks on a link to another website, the User should read their privacy policy.


Batmaid keeps its Privacy Policy under regular review and places any updates on this web page. This Privacy Policy was last updated on 06.12.2023.

1.14. Location data privacy policy (only applicable to Batmaid cleaning staff)

In order to ensure the wellbeing and correct compensation of our cleaning personnel we are recording the location of the device used for starting and finishing each cleaning. This data is only recorded after explicit consent from the user and only when the user triggers the action of starting or finishing the cleaning. The data is stored separately from any PII and only used in the context of calculating compensation for time worked and operational management of ongoing cleanings.


If the User has any questions regarding Batmaid's Privacy Policy, the data held on them by Batmaid, or if the User likes to exercise any of their rights regarding data protection, they should write to the following address:

2. Miscellaneous

The GTC replace any negotiations, declarations and agreements that may have existed previously.

Should any provision of the TOU be wholly or partly invalid, the validity of the remaining provisions of the TOU shall not be affected.

The failure of Batmaid or a User to exercise its rights under the GTC does not constitute a waiver of such rights.