Effective date: 01-01-2021
1.1 DATA COLLECTED
Batmaid collects data on the Customer side - namely name, address, email address, phone number.
1.2 DATA COLLECTION METHODS
Batmaid collects data relating to Users in the following circumstances:
when the User visits the Website;
when the User books a cleaning service through the Website or by phone;
when the User submits a complaint about a service to our customer service department;
when the User receives marketing-related information about our services and products;
when the User participates in any of the promotions or market research surveys;
when the User uses or communicates with Batmaid or an agent through the Website;
when the User voluntarily provides information online;
by phone, recorded phone calls, email communication, interviews with the Batmaid team;
via the use or view of our Website via the User’s browser’s cookies;
through third party websites provided that the User has already agreed to share the data, they have provided on those websites.
1.3 USE OF DATA
Batmaid collects the User's data for the following purposes:
To help the User efficiently access their information after logging into their booking account
To remember information so that the User does not have to re-enter it when browsing or when visiting the Website again
deliver a cleaning service, manage their booking account
deliver the cleaning products purchased on Batmaid.pl if applicable
for any statistics and data analytics purposes without personal re-identification
1.4 DATA STORAGE
Information collected from the User through the Website may be stored and processed in Poland and in any other country (outside the European Union) in which Batmaid or its affiliates have establishments. Batmaid or its affiliates may transfer information collected about the User, including personal information from its country of jurisdiction, to another country. However, the User's data will be stored on the servers of the Swiss company Exoscale and Amazon, which guarantees compliance with high-security storage requirements. However, Batmaid cannot guarantee the security of the information that the User transmits to Batmaid, nor can it guarantee that no loss, misuse, alteration or disclosure of information will occur. The data will be destroyed accordingly.
Batmaid wishes to send the User information about some of its products and services that Batmaid thinks they might like, as well as those of other entities of the group. If the User has agreed to receive marketing-related emails by electronic communications, they can always unsubscribe at a later date. If the User does not wish to receive marketing-related emails from Batmaid in the future, they have the right to request Batmaid to stop contacting them for marketing purposes or to provide their data to other entities of Batgroup NV at any time. If they no longer wish to be contacted for marketing purposes, they simply need to send an email to Batmaid at the following address: firstname.lastname@example.org.
1.6 DATA PROTECTION RIGHTS
Batmaid wishes to ensure that the User is fully aware of all their rights in terms of data protection. In accordance with the Data Protection Act and the RGPD, you have the following rights:
The right of access - the User has the right to ask Batmaid for copies of their personal data.
The right of rectification - the User has the right to ask Batmaid to rectify any information that they believe to be inaccurate. The User also has the right to ask Batmaid to complete any information that they believe to be incomplete.
The right to erasure - the User has the right to request Batmaid to erase personal data, as long as Batmaid does not need it to comply with the requirements of national authorities.
The right to restrict processing - the User has the right to request from Batmaid to restrict the processing of their personal data.
The right to object to processing - the User has the right to object to the processing of their personal data by Batmaid.
The right to data portability - the User has the right to request Batmaid to transfer the collected data to another organisation or to send it to the User directly.
These rights may be exercised by simple request by email to email@example.com or by post to Batmaid PL Sp. z o.o.,Senatorska 2, 00-075, Warsaw, indicating your contact details (name, first name, address). Proof of identity may be requested in certain cases.
1.7 CONTACT DETAILS FOR THE DATA PROTECTION OFFICER (DPO)
For any request for information concerning this policy and for any information or exercise of your rights concerning the processing of personal data managed by Batmaid.pl, you can contact our data protection officer
by email: firstname.lastname@example.org
by post: Batmaid PL Sp. z o.o., Senatorska 2, 00-075, Warsaw
Cookies are small files downloaded to the User's device when visiting a website. The cookies then send data back to the website from which they originated on each subsequent visit or to another website that recognises these cookies. Cookies allow a website to recognise a User's device. The User can find more information about cookies at: https://www.google.com/policies/technologies/cookies. The information collected by Batmaid's cookies is processed in servers located in Switzerland and in Europe. Users from the European Union (EU) have the right to refuse to allow cookies to be placed on the device they used to access the Site. The User should contact Batmaid for any question related to this matter: email@example.com.
1.9 WHO ARE THE ISSUERS OF COOKIES
The cookies placed on the Site are issued by two types of actors:
Batmaid PL Sp. z o.o.
Batmaid PL Sp. z o.o. cookies
These are cookies placed by Batmaid PL Sp. z o.o. on your terminal to ensure that you have a good browsing experience on the Site, to optimise and personalise our services to your needs.
Cookies deposited by our partners
These are more often referred to as third-party cookies. These are cookies placed by third-party companies (for example, advertising agencies or partners) in order to identify your centres of interest through the products consulted or purchased on our site and to personalise the advertising offer sent to you on our site or outside our site.
By way of illustration, when you browse our website, Google may install cookies from our website to identify your browser and device for marketing or behavioural analysis purposes.
They may be deposited while you are browsing our site or when you click on the advertising areas of our site.
We ensure that all of our partners process your personal data in accordance with applicable laws and regulations and undertake to implement appropriate technical and organisational measures to best protect the confidentiality, integrity and availability of your data.
1.10 TYPES OF COOKIES USED
There are different types of cookies, however, the batmaid.pl website uses:
Functionality: The company uses these cookies to recognise the User on our Website and to remember the User's previously selected preferences. These could include language preference and geographic location of the User. A combination of first-party and third-party cookies are used. Cookies enable smooth navigation between pages and improve the overall user experience. For example, cookies remember that the User is logged in and avoid re-entering contact details.
SessionCam: Batmaid uses SessionCam to analyse how users interact with the Websites and the content found within them. Mouse movements, mouse clicks, page scrolling, and text entered into search boxes and website forms may be recorded for statistical reporting purposes and to improve site usability. The data compiled is for internal use only and will not involve any sensitive personal information.
Social plugins: the Website uses social plugins, for example from Facebook, Twitter or Google+. The plugins are labelled by the logo of the provider and may be, for example, a "Like" button or a Google+ button or a Twitter button. When the User calls up the Website which contains such a plugin, the User's browser sets up a direct connection with the provider's computers. The content of the plugin is transmitted by the provider's website directly to the User's browser, which integrates it into the website. By integrating plugins, the provider receives the information that the User has called up our Website. If the User is simultaneously logged in to the provider, the provider can assign the visit to the profile. If the User interacts with the plugins, e.g. by activating the "Like" button or by making a comment, the relevant information is transmitted by the User's browser directly to the provider and stored there. If the User does not want the Provider to collect data about them via the Website, the User must log out of the Provider's Website before visiting the batmaid.pl Website. Even if the User is logged out, providers collect anonymised data through the social plugins and set up cookies for the User. If the User subsequently logs in to the provider, this data may be assigned to the User's profile. If an ID is provided via a social login service, e.g. Facebook Connect, data is exchanged between the provider and the Website. In the case of Facebook Connect, that may be, for example, data from the User's public Facebook profile. By using such login services, the User agrees to the transfer of data.
The User should refer to the data protection notices of the provider for the purpose and scope of data collection and further processing of your data by the provider, as well as their respective rights and setup options to protect your privacy. Facebook Ireland Ltd. or Facebook Inc: https://www.facebook.com/about/privacy/ Google Inc: http://www.google.com/intl/de/privacy/plusone/ Twitter Inc: http://twitter.com/privacy
If the User does not want the provider to collect data about them through these cookies, the User can select the "block cookies from third-party providers" function in the User's browser settings. Then, if there is embedded content from other providers, the browser does not send any cookies to the server. It is possible that with this setting, other functions of the Website will no longer function.
1.11 COOKIE MANAGEMENT
The User can set theirs not to accept cookies. However, in a few cases, some Website features may not function as a result.
1.12 Privacy policies of other websites
In order to ensure the wellbeing and correct compensation of our cleaning personnel we are recording the location of the device used for starting and finishing each cleaning. This data is only recorded after explicit consent from the user and only when the user triggers the action of starting or finishing the cleaning. The data is stored separately from any PII and only used in the context of calculating compensation for time worked and operational management of ongoing cleanings.
1.15 CONTACT BATMAID
The GTC replace any negotiations, declarations and agreements that may have existed previously.
Should any provision of the TOU be wholly or partly invalid, the validity of the remaining provisions of the TOU shall not be affected.
The failure of Batmaid or a User to exercise its rights under the GTC does not constitute a waiver of such rights.